1. Introduction

At Morocco Luxe Voyage, your privacy is our priority. We are committed to safeguarding your personal information and maintaining your trust. This Privacy Policy outlines how we collect, use, share, and protect your data when you interact with our website, mobile applications, and travel services.

By engaging with our services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

Personal Information

We may collect the following categories of personal information:

• Full name, email address, phone number, and mailing address

• Passport details or other government-issued identification

• Travel preferences and special requirements

• Itinerary details, reservations, and transaction history

• Emergency contacts

• Demographic data (e.g., age, nationality)

• Health-related information relevant to your travel (e.g., allergies, disabilities, medical needs)

• Any communication, feedback, or reviews you provide

Automatically Collected Information

When you visit our website, we may automatically gather:

• Device identifiers (IP address, browser type, operating system)

• Site usage data (pages visited, duration of visits, clicks)

• Location data (subject to your consent)

• Information via cookies and similar tracking technologies

3. How We Use Your Information

Your data enables us to provide a seamless and personalized travel experience. We use your information to:

• Manage and fulfill bookings

• Communicate regarding reservations, changes, or inquiries

• Enhance your experience with personalized recommendations

• Send travel-related marketing (with your consent)

• Comply with legal and regulatory obligations (e.g., visa support, border control)

• Improve service quality through analytics and feedback

• Protect against fraud and ensure the security of our systems

4. Legal Basis for Processing (EEA/UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data based on:

• The performance of a contract (to deliver our services)

• Your consent (for marketing and specific data use)

• Our legitimate interests (to operate, secure, and improve our services)

• Compliance with legal requirements

5. Information Sharing and Disclosure

We may share your information with trusted third parties for specific purposes:

Service Partners

• Hotels, airlines, chauffeurs, and activity providers to deliver your travel itinerary

• Customer support partners

• IT infrastructure and cloud hosting providers

• Marketing and analytics platforms

Payment Processors

We use secure third-party platforms such as PayPal and Stripe to process all payments.

• Payment details are collected directly by these providers

• We do not store or process your credit card data

• We may receive limited transactional data for confirmation and support purposes

Review their privacy policies here:

• PayPal

• Stripe

Legal Disclosures

We may disclose your information if required to:

• Comply with applicable laws or regulatory requests

• Enforce our terms and protect our rights

• Prevent fraud or misuse

• Ensure the safety of clients and staff

6. International Data Transfers

As a luxury travel provider operating globally, your data may be transferred and processed outside of your country of residence. We take necessary measures to ensure your data remains protected in accordance with international privacy regulations.

7. Data Retention

Your personal information is retained only for as long as needed to fulfill our services and obligations. In some cases, we may retain data for longer periods if required by law or for legitimate business needs.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Request access to your personal data

• Correct or update inaccurate information

• Request deletion of your information

• Restrict or object to specific types of processing

• Request data portability

• Withdraw consent at any time (where applicable)

To exercise any of these rights, please contact us using the information provided at the end of this policy.

9. Cookie Policy

We use cookies and related technologies to optimize your browsing experience and analyze website usage. You may manage your preferences or disable cookies through your browser settings.

10. Security

We employ advanced technical and organizational safeguards to ensure your personal information is protected against unauthorized access, alteration, or disclosure

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Any material updates will be communicated via our website or other appropriate channels.